The parents of a 14-year-old boy are still fuming after United Airlines accidentally placed their unaccompanied son on the wrong international flight.
North Caroline native Anton Berg was meant to be flying to Swededn to visit his grandparents, but his journey took a turn south when United employees at Newwark Airport accidentally placed him on a service heading for Dusseldorf, Germany, reports WRAL.
The boy’s parents had paid a US$150 service fee ($213) to have staff escort him to his flight, as he was an unaccompanied minor.
Once onboard the flight, the teen became suspicious about the number of German speakers onboard the flight and shared his suspicions with his parents before take-off.
Anton’s father, Christer Berg, said he received a text from his son saying there was a lot of people speaking German on the flight, and asking if that was odd.
The parents immediately instructed him to alert a flight attendant, which resulted in the plane heading back to the terminal.
Panicked, Anton’s mother Brenda took to social media to alert the airline of their epic mistake.
“@United @SAS my son is in the wrong plane!!! EWR you put him on a plane to Germany!!!!” she wrote on Twitter.
Speaking to WRAL, the mother said she had no way to reach the airline as her child waited on a runway bound for Germany, and was in a state of panic.
The confusion resulted in Anton missing his original flight, but the airline booked him on another, and he eventually arrived safely in Sweden.
During the course of the mix-up, Brenda continued to live Tweet updates around the situation, saying that the airline didn’t even phone her after Anton got off the plane.
“Our son landed 11 hrs ago and it has been 24 hrs since our last communication from @United. Apparently they are saying that they have been in regular contact and they cared for our son,” she wrote.
“Not true. We are still waiting for an apology and action plan so this doesn’t happen again.”
United responded to the social media storm in a statement distributed to media.
“The safety and well-being of all of our customers is our top priority, and we have been in contact with the young man’s family to confirm his safety and to apologize for this issue,” the statement read.
“Once Eurowings recognized that he had boarded the wrong aircraft in Newark, the plane returned to the gate – before taking off. Our staff then assisted the young customer to ensure that he boarded the correct rebooked flight later that evening. We have confirmed that this young customer safely reached his destination.”
The airline confirmed to PEOPLE that they had refunded the the unaccompanied minor fee to the parents.